Data protection declaration

ROTEX Heating Systems GmbH is delighted that you are visiting our website as well as by your interest in our company and our products. It is highly important to us that your personal data should be protected during the course of gathering, processing and use of the data for your visit to our website. Below, you will find information about the data that is collected during your visit to the website, and how it is used.

Recording of data

In general, you can visit ROTEX websites without having to enter any personal information.
The following information is stored on the web server by default, assuming your browser permits it:

  • Name of your Internet service providers

  • Type, functions and language of the browser used

  • Website from which you are visiting us

  • Pages that you visit on our site 

  • Number of bytes transferred

  • Links you click

  • Date and duration of your visit

This information can be evaluated for statistical purposes in order to improve our website and our service. It cannot be allocated to any specific individuals. This information is not aggre-gated with other data sources.

Gathering and processing personal data

Personal data is only stored if you provide it to us yourself, e.g. in an information request or as part of complaint management using the contact form or a training registration. Personal data is information that can explicitly be used for discovering your identity. This includes information such as

  • Your correct name

  • E-mail address

  • Postal address 

  • Telephone number, etc.

Your personal data will only be given to third parties if this is required for the purposes of contract handling, for settlement purposes, providing services (e.g. web hosting) or service fulfilment (e.g. sending information from a qualified craftsman in your locality); this is done in compliance with Article 11 of the German Federal Data Protection Act (BDSG) for order data processing, or if you have previously granted your consent. We do not sell your personal data to third parties. The information is only passed on to government establishments and public authorities who are authorised to receive such information in accordance with manda-tory legal stipulations, or if we are obliged to do so as the result of a court judgement.

Field of application

We will only enter the personal data you enter, e.g. in the contact form or training registration, for the purpose of providing you with the required products or services, or else for other pur-poses for which you have granted your consent, unless stipulated otherwise in statutory obli-gations. We have obliged our employees to maintain confidentiality and to comply with the data protection regulations in Article 5 BDSG.

Transmitting personal data abroad

If you select one of the national flags in the upper area of the website and fill in the contact for, the data will be sent to our subsidiary that is based in the selected country, and processed there. By filling in and sending a form, you declare your consent for your data to be sent to the country you have selected.

Storage of data

ROTEX stores personal data for as long as necessary to carry out a service that you have re-quested or for which you have given your consent, unless stipulated otherwise in statutory obligations.

Right to rescind

You are entitled to rescind the consent for the use of personal data in whole or in part at any time, effective from the point consent is withdrawn.

Use of cookies

Cookies are small files that websites store on your hard disk or in your browser’s memory. Cookies allow us to record the number of times you visit the site, to track the number of visi-tors on the site, to ascertain and analyse the use of our sites by users (including the effective-ness of online advertising), to record the information provided by you such as your prefer-ences and to store technical data that is useful for your interactions with our websites. If nec-essary, we use session cookies (cookies that are deleted on the end of a browser session) to store your user ID, certain elements of your user profile or other useful data for session man-agement in order to facilitate navigation on our websites (especially in connection with infor-mation searches and placement of orders). You have the opportunity to accept or refuse cook-ies. Cookies are accepted in most web browsers. However, normally you can change your browser settings in order to block cookies or to be informed when a cookie is stored on your computer. If you block the storage of cookies, under certain circumstances you will not be able to make full use of the functions on ROTEX websites or another website.


ROTEX uses technical and organisational measures in order to protect your data against ran-dom or deliberate manipulation, loss, destruction or unauthorised access. Our security meas-ures are continuously improved in accordance with technical progress. When you log on and use our partner logon, the data is transferred in encrypted format.

Information relating to minors

Personal data of people below 18 years of age should not be transferred to our website with-out the approval of parents or guardians. ROTEX emphasizes to all parents and guardians that they should instruct the children they are responsible for in the adoption of a safe and respon-sible approach to giving personal data on the Internet. Our company will not knowingly col-lect, process or use personal data from minors.

Links to other websites

Our websites contain links to websites of external operators, e.g. ROTEX distributors and associated sales companies, professional associations and government authorities as well as publications. The links have been carefully checked before being activated. However, it can-not be excluded that changes to the content might be made subsequently by the operator in question. We do not accept liability for the content of third-party websites. This data protec-tion declaration only applies to the ROTEX website. No liability is accepted for the content or accuracy of the data protection declaration of third-party websites. In order to find out infor-mation about the data protection details of other providers, please examine their particular website or contact the vendor in question.


Plugins from the social network Facebook are used on our website. The plugins are operated exclusively by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Face-book). The plugins can be recognized by the Facebook logo or the "Like" button. As soon as a website is accessed via one of these plugins, a direct connection is made with the Facebook servers by the browser. The content of the plugin is transmitted to your browser via the con-nection and integrated by it into the website displayed. In addition Facebook is informed that you have visited our website. If you are logged in to your personal Facebook user account during your visit to our website, Facebook can track the visit to our website to your user ac-count. This is also true of interactions with plugins, e.g. by clicking on the "Like" button or by making a comment. The information is transmitted directly to Facebook and stored. If you want to prevent the transfer of data to your Facebook account, you must log out of your Face-book account before visiting our website.

In Facebook's privacy policy ( you can learn about the purpose and the extent of Facebook's data collection and how your information is processed and used.

Google Analytics

"This website uses Google Analytics, a Google Inc. web analysis service ("Google"). Google Analytics uses so-called "Cookies", text files, that are stored on your computer and which allow your use of the website to be analysed. The information gained by the cookie about your use of this website (including your IP-address) is transmitted to Google's servers in the USA and stored there. Google uses this information to evaluate your use of the website, in order to put together reports about activity on the website for its operator and to provide further services connected with the use of the website and the Internet. Google will also transmit this information to third parties, to the extent that this legally permissible or the third party processes data for Google. Google will in no way make a connection between your IP address and other data from Google. You can prevent the installation of the cookies through the ap-propriate setting on your browser software; we would like to point out, however, that in this case you may not be able to make complete use of all functions of this website. By using this website, you agree to the use of information collected from you by Google in the manner de-scribed above and for the purposes given.

The right to collect and store data can be rescinded at any time, effective from the point con-sent is withdrawn

We would like to point out that this website uses the extension "_anonymizeIp()" from Google Analytics. This ensures that IP addresses can only be processed in abbreviated form, which prevents them from being linked to a particular individual."

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:
Disable Google Analytics

Further information concerning the terms and conditions of use and data privacy can be found at or at Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).


Use of the Tweet button from Twitter

Our website uses the Tweet button from the social network, Twitter, that is operated by Twit-ter Inc., 750 Folsom Street, Suite 600, San Francisco, CA 94107, United States ("Twitter"). The Tweet button is indicated by the dark blue Bird. If you call up a web page on our website that contains such a button, your browser will establish a direct connection to the servers of Twitter. The content of the "Tweet" button is transmitted directly to your browser from Twit-ter and integrated by it into your Twitter message. Consequently, ROTEX has no influence over the scope of data that Twitter obtains using the button. However, we assume that your IP address will be recorded, amongst other data. Please refer to the data protection information from Twitter regarding the purpose and scope of data that is obtained and the further process-ing and use of the data via Twitter, as well as your rights in this regard and the settings you can make to protect your private sphere: If you are a Twitter mem-ber and you do not want Twitter to collect data about you via our website or to link to your data stored on Twitter, you must log out of Twitter before visiting our website.

Google +1 Buttons

We have incorporated the Google+ button of the "Google+" social network on websites. This social network is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The Google+ button is indicated by the "+1" symbol.

If you are surfing our websites that contain a Google+ button, your browser establishes a di-rect connection to the Google servers and the button is loaded from there. At the same time, the information is transferred to Google Inc. that our website has been called up, by the con-tents of the "+1" button being transferred directly from Google to your browser and integrated by it into the website.

For this reason, we have no influence over the scope of data that Google obtains using the button. According to information from Google, no personal data is obtained unless the button is clicked. Data, including the IP address, is only obtained and processed from logged-on members of the Google+ social network. If you are a Google+ member and you do not want Google to obtain data about you via our websites, you must log out of Google+ before visiting our website.

Our company never finds out at any time whether and when you have used the Google+ button. We exclusively receive a summarised, anonymised set of statistics from Google regarding the use of the Google+ button.

Refer to the data protection declaration from Google regarding what data Google specifically obtains for its own purposes as well as information about further processing and use of the data:

Right to information

If you have any questions and remarks about the processing of your personal data, you may contact our data protection officer:


ROTEX Heating Systems GmbH
Datenschutzbeauftragter / Data Protection Officer
Langwiesenstrasse 10
D-74363 Güglingen, Germany

On request, we will notify you in writing as quickly as possible in accordance with the appli-cable laws and regulations regarding whether we have stored personal data relating to you, and if so which data. If the information stored is out of date or inaccurate, we will correct it if you request us to do so. Furthermore, you are entitled to block or delete the data in accordance with statutory obligations.

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